TDR drop-off location graphic

How to send your device

Your prepaid HDMIPorts label is a USPS label. Drop the box at any USPS Post Office, schedule a free USPS Package Pickup, or hand it to your mail carrier. UPS, FedEx and other shipping stores can't accept it.

📦 What to bring

  • Your device, packed in a box with bubble wrap — the Post Office ships boxed packages but doesn't pack them
  • Your prepaid USPS label, printed and taped to the box

How to send your device (USPS)

Your prepaid label is a USPS label. Use one of these — UPS, FedEx and other shipping stores can't accept it.

Any USPS Post Office

Hand the boxed package to the counter. No extra charge — the label is prepaid.

Find a Post Office →

Free USPS Package Pickup

Schedule a free pickup online and leave the box where your carrier can see it.

Schedule a free pickup →

Your USPS mail carrier

Hand it to your carrier on their regular route.

Pack it yourself before you go: the Post Office ships boxed packages but doesn't pack them.

Tips for a smooth drop-off

Already boxed it?

Hand it to the counter at any USPS Post Office, or schedule a free USPS Package Pickup and leave it out for your carrier. No fee — the label is prepaid.

Pack it well

Wrap the device in bubble wrap and use a sturdy box; double-boxing is safest. Tape the printed label flat on the top.

Use only the label we sent

It's addressed to our repair hub. Don't use any other label (including the return label we ship your device back with).

Tracking starts automatically

Once USPS scans the label, tracking goes live. We'll email you when it arrives at our shop.

Ready to print your label?

If you haven't booked your repair yet, it takes about 90 seconds. Locked $149.99 either way (pay-in-full or pay $29 for label + $120.99 on completion).

Choose your device →