Track your repair

Enter your order reference to see exactly where your device is in the repair flow.

What you'll see

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Live status

Where your device is right now: in transit, on the bench, in repair, on its way back.

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Balance payments

If you chose "pay shipping only" and we've diagnosed your device, the balance link appears here.

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Tracking numbers

Every shipment's carrier and tracking number, with the return label PDF when we ship it back.

📦 Dropping off your device?

Your prepaid shipping label works at thousands of locations. See all drop-off locations near you →

Independent carriers — none of these are HDMIPorts.

HDMIPorts.com is an independent mail-in HDMI port repair service operated by Tech Device Repair. We purchase shipping labels from third-party carriers and use authorized drop-off points to get your device to our repair facility in Port Orange, FL and back to you.

HDMIPorts is NOT affiliated with, sponsored by, endorsed by, or partnered with:

United Parcel Service (UPS), The UPS Store, or any UPS Customer Center
FedEx Corporation, FedEx Office, FedEx Express, or FedEx Ground
United States Postal Service (USPS) or any USPS Post Office
Pak Mail, Pak-N-Ship, PostalAnnex, Postal Connections, AIM Mail Centers, or any other independent shipping-store franchise
Staples, Office Depot, Walgreens, CVS, or any retailer that acts as a drop-off point
DHL, LaserShip, OnTrac, or any other last-mile or freight carrier

All carrier names, store names, logos, and trademarks are the property of their respective owners. HDMIPorts has no partnership, joint venture, revenue share, or agency relationship with any of the above. Carrier services, drop-off services, packing services, and any disputes about lost, damaged, or delayed shipments are handled between you and the carrier — not HDMIPorts. We recommend you keep your tracking receipt and photograph the package before drop-off.

Common questions

I lost my order reference. What now?

Check your email — we send a receipt with the reference number every time. Search your inbox for "HDMIPorts" or "TDR Repair". If you still can't find it, hit the chat bubble with the email you used at booking and we'll look it up.

How long does each step take?

Label < 1 min after payment. In transit 1-3 days depending on your distance to FL. Diagnosis 1-2 business days. Repair 1-2 business days. Return shipping 1-3 days. Total: 14 business days from when we receive your device.

Why is my status "diagnosed" and I haven't gotten the device back?

If you chose "pay shipping only", we wait for your balance payment before starting the actual repair. Look for the green "Pay balance" banner at the top of your order page.

It's been 14+ days, what now?

Email us with your order reference. We track every shipment, so we can tell you exactly where it is. If it's lost, insurance covers a full repair or refund.